Bloomberry FAQs
General Services & Offerings
What services does Bloomberry provide?
Do you offer full property management, or can I book one-off services?
Can I customize the services I receive?
Absolutely. Our services are tailored to your needs, whether you require regular cleaning, seasonal garden care, or specific maintenance tasks.
Do you offer commercial property services, or just residential?
While we specialize in high-end residential and holiday homes, we also service select commercial properties. Contact us at 1300 007 880 or admin@bloomberrygroup.com.au to discuss your specific needs.
Do you provide emergency call-out services for urgent property issues?
Do you only service homes, or can you maintain apartments and townhouses too?
Can I book more than one service together as part of the same service?
What’s the difference between your services and hiring individual trades myself?
Do you handle everything in-house, or do you use contractors for some services?
Can you organize trades and maintenance for my property even if I don’t live locally?
Yes, many of our clients live elsewhere and trust us to oversee their property’s maintenance, ensuring everything is in perfect condition when they arrive.
Concierge & Additional Services
How does your concierge service work?
Our concierge service is designed to make your life easier. We handle everything from stocking your fridge before you arrive to arranging transport, organizing maintenance, and ensuring your home is always guest-ready. Just let us know what you need, and we’ll take care of the rest.
Do you provide a service to prepare my home before I arrive?
Yes, our Welcome Home Service ensures your home is fresh, clean, and stocked with essentials before you arrive.
Can you stock my fridge and pantry before I arrive?
Yes, we can arrange grocery shopping and stock your kitchen so everything is ready when you walk in.
Do you offer maintenance for pools and tennis courts?
We can arrange regular maintenance for pools, spas, and tennis courts to keep them in top condition.
Can you help with seasonal garden care and property upkeep?
Yes, we offer tailored garden care to suit the seasons, including hedge trimming, mulching, and seasonal plant care.
How do you manage long-term property care if I’m away for extended periods?
We can oversee all aspects of your property, including cleaning, garden maintenance, security checks, and coordinating repairs, so your home is always ready for your return.
Location & Availability
What areas do you service on the Mornington Peninsula?
We cover the entire Mornington Peninsula, from Mount Eliza to Portsea and beyond.
Do you offer services outside of the Mornington Peninsula?
Our core services are focused on the Peninsula, but we may be able to assist in surrounding areas. Contact us at 1300 007 880 or admin@bloomberrygroup.com.au to discuss availability.
How far in advance do I need to book?
For regular maintenance, we recommend booking at least two weeks in advance. For larger jobs or seasonal services, it’s best to book further ahead.
Can I set up a recurring service schedule?
Yes, we can arrange weekly, fortnightly, or monthly services to ensure ongoing care for your property.
Do you offer weekend or after-hours services?
Yes, we offer weekend and after-hours services to accommodate your needs. While we primarily operate during business hours, we are happy to make special arrangements for urgent or time-sensitive requests. Just let us know, and we’ll do our best to ensure your property is taken care of when it’s most convenient for you.
Security & Access
How do you manage key access if I’m not home?
We do not store keys ourselves. Instead, we request key safes or access codes to ensure secure and convenient entry to your property. This way, we can maintain full security while providing you with the services you need, even when you’re not home.
Can you check on my property while I’m away?
Yes, we offer property checks to ensure everything is secure and in order while you’re away.
Do you provide security checks for holiday homes?
Yes, we can inspect your holiday home, check for maintenance issues, and ensure it remains in perfect condition.
Can you liaise with other service providers on my behalf?
Yes, we can coordinate with other trades or service providers, ensuring all work is done to a high standard without you needing to be present.
How do you ensure the security and trustworthiness of your team?
All our team members are thoroughly vetted, police-checked, and trained to respect client privacy and property.
Payments & Pricing
How does your pricing work—hourly or per job?
Pricing depends on the service. Cleaning and gardening are typically charged hourly, while larger projects and specialized services may have fixed quotes.
Do you offer package deals for multiple services?
Yes, we can bundle services together for convenience and value.
What payment methods do you accept?
We accept bank transfers, credit cards, and direct debit payments. For your convenience, we can securely store your credit card details on file (encrypted) to allow for automatic payments, making the process seamless and hassle-free.
Do I need to sign a contract for ongoing services?
No contracts are required, though regular clients can set up a preferred service schedule.
What happens if I need to cancel or reschedule a booking?
We understand that plans can change. To ensure we can adjust our schedule and accommodate other clients, we kindly ask for 48 hours’ notice for cancellations or rescheduling. If you need to make changes, please contact our office directly at 1300 007 880 or email us at admin@bloomberrygroup.com.au. We will always confirm receipt of your cancellation or rescheduled booking. If you don’t receive a confirmation from us, it means we have not received your request. We appreciate your understanding and will do our best to assist you.
Is there a fee for canceling or rescheduling my booking?
If you cancel or reschedule within the required 48 hour notice period, there is no fee. However, if the notice is given with less than 48 hours’ notice or if the service is missed without prior communication, a cancellation or rescheduling fee may apply. Please contact us directly at 1300 007 880 or admin@bloomberrygroup.com.au for more details.
Who should I contact if I have a question about my bill?
For billing inquiries, please contact our team at admin@bloomberrygroup.com.au or call 1300 007 880.
Satisfaction & Guarantee
Are you insured?
Yes, Bloomberry is fully insured for all the services we provide, ensuring peace of mind for our clients.
What happens if I have a complaint?
We value feedback and strive to provide the highest standard of service. If you have any concerns, please reach out to us at 1300 007 880 or admin@bloomberrygroup.com.au, and we will address the issue promptly.
Do you offer a 100% satisfaction guarantee?
Yes, we stand behind the quality of our work. If you’re not completely satisfied with a service, let us know within 24 hours, and we will make it right.