Bloomberry Cleaning – Terms and Conditions

Effective as of 26 April 2025

These Terms and Conditions constitute a legally binding agreement between Bloomberry Cleaning (“we,” “our,” or “us”) and any individual or entity using our cleaning services (“you” or “your”). By engaging our services, you agree to the following terms:

 

1. Agreement Overview

By using our professional cleaning services, you acknowledge and agree to comply with these Terms and Conditions. This agreement applies to all services provided by Bloomberry Cleaning.

 

2. Services Provided

Cleaning services will be delivered as agreed upon in writing (service agreement or work order), including specific instructions regarding timing, frequency, and additional requests.

 

3. Payment Terms

a. Pricing: We charge an hourly rate per cleaner. Estimates are for guidance only and are not binding quotes. Any alternate arrangements must be agreed upon in writing.

b. Payment Schedule: Payment terms will be outlined on your invoice. We reserve the right to adjust rates with prior notice.

c. Late Payments: Late payments may incur fees and result in suspended services. Persistent non-payment may lead to legal action.

 

4. Cancellation Policy

a. Cancellation Notice: Cancellations made with less than 48 hours’ notice, or if we are unable to access the property upon arrival, will incur a fee of $55 + GST per cleaner.

b. Access to Premises: We will attempt to contact you via phone and SMS. Our cleaner will wait up to 30 minutes. If access is not granted in that time, the cancellation fee applies. If access is granted within 30 minutes, time will be billed from arrival.

 

5. Assigned Cleaning Technician

a. Regular Technician: We aim to assign the same cleaner regularly where possible.

b. Backup Technician: If your regular cleaner is unavailable, we will arrange a suitable replacement.

c. Flexibility: You may decline a replacement and choose to wait for your usual cleaner or reschedule, without penalty.

d. No Cancellation Fee: No cancellation fee applies in cases where you choose not to accept a replacement cleaner.

 

6. Client Rescheduling

a. Technician Availability: If you change your cleaning day or time, a different technician may be assigned.

b. Waiting List: We’ll notify you if a technician becomes available on your preferred day and location.

 

7. Allocated Time

Cleaners work within the agreed time. If additional time is needed, we will discuss this with you. You may choose to extend or stay within the original schedule. Time over the initial booking is charged at the hourly rate. A 30-minute grace window is typically applied. You will only be charged for actual time worked.

 

8. Guarantee

If you are unsatisfied, please notify us within 48 hours with photos of the issue. We will re-clean the area free of charge. No refunds or discounts will be provided. Issues raised after 48 hours may not be eligible for re-cleaning.

 

9. Cleaning Limitations

We do not clean:

  • Bodily fluids

  • Animal feces

  • Inaccessible areas

  • Spaces between oven glass panels

  • Stained silicone

  • Fly wire screen removal

Final decisions on feasibility and safety rest with the cleaning manager.

 

10. Pets

Please inform us of pets during booking. We will not assign cleaners with allergies to pet homes. Pets must be secured outside or in a non-serviced room during cleaning.

 

11. Keys

We do not keep client keys. We recommend a key lockbox or code-based entry. You are responsible for providing and updating any required codes or key access information.

 

12. Equipment

We provide all cleaning products and equipment. You may request we use your own products. We primarily use eco-friendly products. If you prefer specific products (e.g., bleach), please let us know.

Cleaners do not carry ladders or step ladders. For high-reach cleaning, please contact us at least 48 hours in advance to confirm feasibility.

 

13. Furniture

Our cleaners are not trained to move large or heavy furniture. If needed, please move items prior to the cleaner’s arrival.

 

Contact Us

Bloomberry
 admin@bloomberrygroup.com.au
1300 007 880
 www.bloomberrygroup.com.au

Bloomberry Gardening & Landscaping – Terms and Conditions

Effective as of 26 April 2025

These Terms and Conditions form a legally binding agreement between Bloomberry (“we,” “our,” or “us”) and any individual or entity using our gardening, landscaping, or high-pressure water cleaning services (“you” or “your”). By engaging our services, you agree to the following terms:

 

1. Agreement Overview

By booking our gardening, fencing, landscaping, or high-pressure water cleaning services, you confirm that you understand and accept these Terms and Conditions.

 

2. Services Provided

We provide:

  • Garden maintenance

  • Garden overhauls

  • Landscaping

  • Turfing

  • Irrigation

  • High-pressure water cleaning

  • Fencing

 

3. Payment Terms

a. Pricing: Services are charged by the hour per team member unless otherwise agreed.

b. Estimates vs Quotes:

  • An estimate gives you an approximate idea of cost and time required and may change.

  • A quote is a fixed price. Once accepted, the agreed amount is final—regardless of how long the work takes us.

c. Instalments: For larger projects, we may request instalment payments. This will be outlined clearly on your quote.

  • Instalment payments are non-refundable, as they cover equipment, materials, and resources purchased in advance of your booking.

d. Payment Schedule: Payment is due as per the terms on your invoice. Prices may be adjusted with prior notice.

e. Late Payments: Late payments may result in additional fees, suspended services, or legal recovery.

 

4. Cancellation Policy

a. Cancellation Notice: A minimum of 48 hours’ notice is required for cancellations. Bookings cancelled with less than 48 hours’ notice or when access is not possible will incur a fee of $80 + GST per scheduled worker.

b. Access to Site: If we cannot access the property upon arrival, we will attempt to contact you via phone and SMS. Our team will wait for up to 30 minutes before leaving. If access is gained during this time, billing starts from arrival. Otherwise, a cancellation fee applies.

 

5. Assigned Team Members

a. Consistency: We aim to assign the same team where practical, but we do not guarantee the same team each time.

b. Replacements: If your usual gardener or landscaper is unavailable, we will assign a suitable replacement.

c. Flexibility: You may decline a replacement and choose to wait for another booking without penalty.

 

6. Rescheduling

a. Availability: Rescheduled services may require a different team depending on availability.

b. Waiting List: If your preferred date or team is unavailable, we can place you on our waiting list and notify you of openings.

c. Scheduling Windows: We commit to the scheduled week, not a specific day. We’ll attend your property on a day that week.

d. Reminders: If you request a reminder, we’ll send one a few days in advance. Otherwise, reminders are not automatically issued.

 

7. Allocated Time

We work within agreed timeframes. If more time is required, we’ll check with you before proceeding. Additional time is charged at the standard hourly rate. A 30-minute grace period is typically allowed, and you will only be charged for time worked.

 

8. Service Guarantee

If you are unhappy with a service, please notify us within 48 hours and provide photos if applicable. We will return to address any missed areas. No refunds or discounts are offered. Issues raised after 48 hours may not qualify for follow-up work.

 

9. Safety & Limitations

  • We do not work at heights requiring harnesses or on ladders over 2 metres.

  • High-pressure water cleaning does not include oil stain or graffiti removal, or repair to surfaces damaged by age or prior treatments.

  • We do not move heavy furniture, pots, or structures unless previously arranged.

 

10. Weather Conditions

Some services may be affected by adverse weather. We may reschedule if necessary and will notify you as early as possible.

 

11. Site Access

  • Ensure clear and safe access to the areas to be serviced.

  • Pets must be secured. We are not responsible for pets or animals getting loose or injured.

  • Inform us of any gates, locks, or alarms in advance.

  • We do not retain keys. We recommend using a lockbox or key code, which is your responsibility to manage.

 

12. Equipment & Materials

We provide all tools and equipment required. If you request we use your tools or supplies, this must be discussed in advance, and we may decline if unsuitable for professional use.

 

13. Garden Waste & Disposal

Unless otherwise agreed, we will place green waste in your bin or bundle it neatly. If removal is required, an additional fee applies and must be arranged ahead of time.

 

14. Damage & Liability

We take great care, but are not responsible for:

  • Pre-existing damage

  • Fragile items left in garden beds

  • Damage due to unstable site conditions (e.g., cracked paths, loose pavers, brittle surfaces)

 

Contact Us

Bloomberry
 admin@bloomberrygroup.com.au
1300 007 880
 www.bloomberrygroup.com.au

Bloomberry Laundry Service – Terms and Conditions

Effective as of 26 April 2025

These Terms and Conditions govern the use of Bloomberry Laundry Service (“we,” “our,” or “us”) and apply to all customers (“you” or “your”) who use our laundry services.

 

1. Services Provided

We offer the following services:

  • Washing

  • Drying (air and machine)

  • Folding

  • Ironing

  • Hand Washing

  • Stain Treatment

  • Dry cleaning pick-up and delivery

 

2. Dry Cleaning

  • Bloomberry uses a reputable and reliable local dry cleaner.

  • Clients are welcome to nominate their own preferred dry cleaner.

  • Bloomberry does not take responsibility for the workmanship of any dry cleaning.

 

3. Pick-Up and Delivery

  • Pick-up and delivery are available by prior arrangement.

  • Pick-up and delivery are complimentary unless under special circumstances.

  • Missed pick-ups or deliveries without 24 hours’ notice may incur a fee.

  • We are not responsible for delays caused by events beyond our control (e.g., weather, traffic).

 

4. Garment Care & Instructions

  • We follow care labels and industry-standard practices.

  • If labels are missing or unclear, we will clean items using our best judgment but accept no liability for damage.

  • Stain removal is attempted but not guaranteed.

  • Bloomberry does not take responsibility for the workmanship of any dry cleaning.

 

5. Lost or Damaged Items

We exercise great care with your garments, but in the rare event of loss or damage:

  • Compensation will not exceed 5x the service charge for that item.

  • Claims must be made within 48 hours of delivery.

  • We are not responsible for items left in pockets or for accessories (e.g., belts, buttons) that may come off during cleaning.

  • Lost or damaged dry cleaning items are the responsibility of the dry cleaner, not Bloomberry. Dry cleaner terms and conditions are available upon request.

 

6. Turnaround Time

  • Our standard turnaround for washing, drying, and ironing is 48 hours.

  • Express service may be available for an additional fee.

  • Dry cleaning turnaround is subject to our dry cleaner’s timeframe and may take up to one week.

  • Delays due to high demand or special requests will be communicated in advance.

 

7. Payments

  • Full payment is due upon delivery or via a pre-arranged payment method.

  • Unpaid invoices after 7 days may incur late fees.

 

8. Cancellations

  • Please notify us at least 24 hours in advance to cancel or reschedule.

  • Cancellations with less than 24 hours’ notice may incur a cancellation fee.

 

9. Customer Responsibility

Please check your items before handing them over. We are not liable for:

  • Items left in pockets

  • Items mixed in with your laundry that do not require cleaning

  • Pre-existing damage

You are responsible for providing any special instructions related to your items.

 

10. Right to Refuse

We reserve the right to refuse service for any items we deem unsafe or unsuitable to clean.

 

11. Privacy

We collect only the personal information necessary to provide our services. Your information is never shared with third parties unless required by law.

 

12. Changes to Terms

We may update these terms from time to time. The most current version will be available on our website or by request.

 

Contact Us

Bloomberry
 admin@bloomberrygroup.com.au
1300 007 880
 www.bloomberrygroup.com.au